What country are we based in?
We are Australian based with our headquarters in the QLD.
Do our items include tax?
Yes, all our products include tax.
My order is taking longer then expected to arrive. What do I do?
Read our Shipping Disclaimer located at the bottom of every page. If you have any further enquiries please contact us at firstname.lastname@example.org
How can I speak to someone about an issue?
We do not offer over the phone customer support at the moment. Until then, please contact us at email@example.com
How do I track my item?
Our orders all provide tracking, all you need to do is go into your order confirmation sent to your email > View your order > Track order with Arrive > Enter phone number > You'll receive an SMS with instructions.
How can I leave a review?
After you have received your items, you can go back to the item listing on the website and write a review in the reviews section.
Do I have the option for express shipping?
We have already selected the fastest shipping method possible as our standard.
Do we have a physical store location?
No we do not have a shop front. We only operate online.