Returns

 

Change your mind? Not the right size or style? No problem! 

As long as the item is unworn, unwashed and tags are intact, we offer size exchanges, and returns for store credit. 

 

RETURNS PROCESS

1. Go to our Returns Portal - Click here >  https://selfloveclvb.loopreturns.com/#/

2. Insert your Order number and Zip Code

3. Follow the steps > Claim Store Credit or Exchange 

4. Go to any Australian Post Office and ship back the package to us

 

RETURNS POLICY 

We're positive you'll love your Self Love Clvb products, however if for any reason you are unhappy with your order, you can quickly and easily submit a return through our Returns Portal.  

 

Please be advised that for us to accept your return, the minimum requirements listed below must be met;

  • Brand new condition
  • Unworn 
  • Original packaging and tags
  • Returned within 30 days

Through our returns Portal you will be able to exchange your items for another size, or claim store credit for the amount of your purchase order.

Exchange shipping label is charged at $5.99. 

 

PLEASE also be advised:

  • There will be a processing time of up to 10 business days from the time the package is received to when your exchange is sent or store credit granted.
  • The item/s must be returned via the original customer, with proof of purchase from www.selfloveclvb.com. Sale items (except faulty) are not eligible for return. 
  • ITEMS BOUGHT IN A SALE ARE NOT ELIGIBLE FOR RETURN
  • If you decide to return for store credit, you will be credited the value of the product(s) at the time of the return, including all sale and promotional prices.

 

AFTERPAY/ZIP/KLARNA RETURNS:

If you have bought via Afterpay/Zip/Klarna, the returns procedure is the same as the above, once a store credit is issued, your Afterpay/Zip/Klarna charge plan will continue.

 

Please note, we cannot add or amend discount codes on already placed orders.

 

Please do not hesitate to email us at anytime if you are unsure of anything at contact@selfloveclvb.com . Self Love Clvb aims to be a luxury brand with a premium experience, and part of that experience is fast response times. We aim to process your enquiry within 24 hours.